These Terms & Conditions govern the use of the LaserHQ website and all treatments, consultations, services, products, promotions, and bookings provided by LaserHQ.

By accessing our website, booking an appointment, purchasing a treatment or package, or attending the clinic, you agree to be bound by the following Terms & Conditions.

1. General

LaserHQ reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice.

It is the client’s responsibility to review the latest Terms & Conditions prior to booking or attending appointments.

2. Consultations & Suitability for Treatment

All clients are required to complete a consultation & patch test  and medical questionnaire prior to treatment.

Treatment suitability is assessed on an individual basis. LaserHQ reserves the right to refuse or discontinue treatment where it is considered unsuitable, unsafe, or contraindicated.

Clients must provide accurate, complete, and up-to-date medical information, including any medications, allergies, medical conditions, pregnancy status, or changes to health.

Failure to disclose relevant information may affect treatment safety and results, and LaserHQ cannot accept responsibility for complications arising from withheld information.

3. Appointments & Deposits

Appointments may be booked online, by telephone, or in person.

A holding deposit of £20/ £40 or £50, depending on the treatment duration, will be required following your consultation and patch test should you wish to proceed with booking treatment.

This deposit is securely held on your account and will be refunded at the completion of your treatment course, provided that:

• No appointments have been missed without notice
• No cancellations or appointment changes have been made with less than 48 hours’ notice

Deposits may be forfeited in the event of:

• Failure to attend an appointment
• Late cancellations
• Rescheduling requests made with less than 48 hours’ notice

If a deposit is forfeited, a new holding deposit will be required before any further appointments can be booked.

LaserHQ reserves the right to amend deposit requirements where necessary for longer appointments, specialist treatments, or promotional bookings.

Clients are requested to arrive on time for appointments. Late arrival may result in supplement charges of treatment time or cancellation of the appointment where sufficient treatment time is no longer available and a new appointment booking is required.

LaserHQ reserves the right to cancel or reschedule appointments where necessary.

4. Cancellation & Rescheduling Policy

We require a minimum of 48 hours’ notice for appointment cancellations or rescheduling.

Appointments cancelled with less than 48 hours’ notice may result in:

• Loss of deposit
• Deduction of a treatment session from a prepaid package
• A cancellation fee

Failure to attend an appointment without notice (“no-show”) may result in the full appointment fee or treatment session being forfeited.

Repeated late cancellations or missed appointments may result in refusal of future bookings.

5. Payments

Full payment is required at the time of treatment unless otherwise agreed.

LaserHQ accepts approved payment methods available online or in clinic.

Prices are subject to change without prior notice; however, prepaid treatments and packages already purchased will be honoured at the agreed purchase price.

Finance or payment plan options, where offered, remain subject to separate provider terms and conditions.

6. Treatment Packages

Treatment packages are non-refundable and non-transferable unless otherwise agreed in writing by management.

Packages must be used within the validity period advised at the time of purchase.

Unused sessions remaining after the expiry date may be forfeited.

Treatment packages cannot be shared between individuals.

Results vary between clients, and no guarantee can be given regarding the exact number of sessions required or treatment outcomes.

7. Refund Policy

Due to the nature of aesthetic, cosmetic, and laser treatments, refunds are not provided for:

• Completed treatments
• Partially used packages
• Change of mind
• Dissatisfaction where treatments have been carried out correctly
• Failure to follow aftercare instructions

Refund requests are considered solely at the discretion of LaserHQ management.

8. Results Disclaimer

Individual results vary and are influenced by factors including:

• Skin type
• Hormones
• Lifestyle
• Medical history
• Medications
• Pigment type
• Hair growth cycles
• Compliance with aftercare advice

LaserHQ does not guarantee permanent or specific results from any treatment.

Estimated treatment numbers discussed during consultation are guidelines only and may vary between individuals.

9. Medical & Safety Information

Clients must follow all pre-treatment and aftercare instructions provided by LaserHQ.

Failure to follow professional advice may increase the risk of adverse reactions, complications, or reduced treatment effectiveness.

Clients undergoing laser treatments may be required to avoid:

• Sun exposure
• Tanning products
• Active skincare ingredients
• Certain medications

LaserHQ reserves the right to refuse treatment where client safety may be compromised.

10. Patch Testing & Consultations

Patch testing is required prior to all laser and advanced aesthetic treatments.

All patch tests and consultations are conducted as separate appointments to treatment sessions and must be completed with a minimum time gap of 48 hours before the first treatment appointment.

Patch test and consultation appointments are FREE.

Patch testing is performed to assess skin suitability, identify potential sensitivities, and support the safe delivery of treatment. However, a patch test does not guarantee that adverse reactions will not occur.

Failure to attend or complete a required patch test may result in postponement or cancellation of treatment appointments.

Patch tests are performed to assess skin suitability and reduce the risk of adverse reactions; however, they do not guarantee that reactions will not occur.

11. Semi-Permanent Makeup & Tattoo Removal

Laser tattoo removal and semi-permanent makeup removal treatments may require multiple sessions.

Certain pigments may:

• Fade unevenly
• Change colour
• Resist removal
• Require additional treatments

Complete pigment removal cannot be guaranteed.

For eyeliner tattoo removal procedures, specialised ocular protection, including sterile intraocular shields, may be used where clinically appropriate.

Clients acknowledge the specialist nature and potential risks associated with treatments involving the eye area.

12. Pre & Post Treatment Care

It is extremely important that all clients follow the pre-treatment and post-treatment care guidelines provided by LaserHQ. These instructions are designed to ensure your safety, optimise treatment results, and minimise the risk of any adverse reactions or complications.

Failure to follow the recommended pre and post care advice may increase the risk of irritation, prolonged healing, or reduced treatment effectiveness, and LaserHQ cannot accept responsibility in such cases.

In the unlikely event of an adverse reaction, you must notify the clinic as soon as possible. This allows our team to assess the situation promptly, provide appropriate aftercare advice, and, where necessary, recommend further clinical support or review. Early communication is essential to ensure the best possible outcome and safe recovery.

Our team is always available to support you throughout your treatment journey and will provide clear guidance before, during, and after your appointment to help you achieve safe and effective results.

13. Photography & Clinical Records

Clinical photographs may be taken before, during, and after treatment for:

• Medical records
• Treatment monitoring
• Insurance purposes
• Clinical assessment

Photographs will never be used for marketing, advertising, training, or social media purposes without separate written consent from the client.

14. Promotions, Offers & Gift Vouchers

Promotions, offers, discounts, and incentives are subject to availability and may be withdrawn or amended at any time without notice.

Offers cannot usually be used in conjunction with any other promotion unless explicitly stated.

Gift vouchers:

• Are non-refundable
• Cannot be exchanged for cash
• Must be redeemed before the expiry date

• Cannot be replaced if lost, stolen, or damaged

15. Loyalty & Reward Schemes

Where applicable, clients may be eligible to participate in loyalty or reward schemes offered directly by LaserHQ or through selected partners.

LaserHQ reserves the right to amend, suspend, or withdraw any loyalty programme or associated benefits at any time.

16. Children & Guests

For health, safety, insurance, and confidentiality reasons, children and additional guests should not attend appointments unless agreed in advance by the clinic.

LaserHQ reserves the right to refuse entry where this may disrupt clinic operations or compromise safety.

17. Website Use & Intellectual Property

All content on the LaserHQ website, including but not limited to:

• Text
• Images
• Branding
• Logos
• Graphics
• Videos
• Treatment information

remains the intellectual property of LaserHQ and may not be copied, reproduced, distributed, or used without prior written permission.

Users must not misuse the website or attempt to gain unauthorised access to any systems or information.

18. Privacy & Data Protection

LaserHQ is committed to protecting your personal information and handling all data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect, store, and process personal information only where necessary for legitimate business, treatment, medical, booking, and customer service purposes.

LaserHQ is registered with the Information Commissioner’s Office (ICO) and complies with all applicable UK data protection legislation.

For full information regarding how your personal data is collected, used, stored, and protected, please refer to our Privacy Policy.

19. Limitation of Liability

LaserHQ will not be held liable for:

• Any indirect or consequential loss
• Delays caused by circumstances beyond our reasonable control
• Failure to achieve desired treatment outcomes where treatments have been performed correctly and safely
• Reactions resulting from failure to disclose medical information or failure to follow aftercare advice

Nothing within these Terms & Conditions excludes or limits liability where prohibited by law.

20. Age Restrictions

Clients must be aged 18 years or over to consent to treatment unless otherwise permitted by law and accompanied by a parent or legal guardian where appropriate.

LaserHQ reserves the right to request photographic identification as proof of age.

21. Complaints Procedure

LaserHQ aims to provide the highest standard of care and customer service.

Any concerns or complaints should be raised with the clinic or via Customer Care as soon as possible so that we may investigate and attempt to resolve the matter promptly and fairly.

customerservice@laserhq.co.uk

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in relation to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Contact Information

For any questions regarding these Terms & Conditions, please contact:

LaserHQ

Email: customerservice@laserhq.co.uk
Telephone: 07414 27194

Website

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions) and LaserHQ, the owner and operator of this website. Please read these terms and conditions carefully as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions you should stop using the website immediately.

In these terms and conditions, user or users means any third part that accesses the website and is not either (i) employed by LaserHQ and acting in the course of their employment or (ii) engages as a consultant or otherwise providing services to LaserHQ and accessing the website in connection with the provision of such services.

Intellectual property and acceptable use

1. All content included on the website, unless uploaded by users, is the property of LaserHQ, our affiliates or other relevant third parties. In these terms and conditions, content means any text, graphics, images, audio, video, software, date compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website, including any such content uploaded by users. By continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owners written permission.

2. You may, for your own personal, non-commercial use only, do the following
a. retrieve, display and view the content on a computer, phone or tablet screen

3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposed any content without the written permission of LaserHQ

Prohibited use

4. You may not use website for any of the following purposes:
a. in any way which causes or may cause, damage to the website or interfered with any other person’s use or enjoyment of the website;

b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening of otherwise objectionable or in breach of any applicable law, regulation, governmental order;

c. making, transmitting or storing electronic copies of content protected by copyright without permission of the owner.

Links to other websites

5. This website may contain links to other sites. Unless expressly states these sites are not under the control of LaserHQ or that of our affiliates

6. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

7. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy policy

8. Use of the website is also governed by our privacy policy, which is incorporated into these terms and conditions by this reference. See separate Privacy Policy.

Availability of the website and disclaimers

9. Any online facilities, tools, services or information that LaserHQ makes available through the website (the service) is provided “as is” and on an “as available” basis. We give no warranty that the service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for any particular purpose, accuracy of information, compatibility and satisfactory quality. LaserHQ is under no obligation to update information on this website.

10. Whilst LaserHQ uses reasonable endeavours to ensure that the website is secure and free or errors, viruses and other malware, we give no warranty or guaranty in that regard and all users take responsibility for their own security, that of their personal details and their computers.

11. LaserHQ accepts no liability for any disruptions or non-availability of the website.

12. LaserHQ reserves the right to alter, suspend or discontinue any part (or the whole of) the website including, but not limited to, any products and/or services available. These terms and conditions will continue to apply to any modified version of the website unless it is expressly states otherwise.

Limitation of liability

13. Nothing in these terms and conditions with: (a) limit or exclude our or your liability for death or personal injury resulting from

our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

14. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

15. To the maximum extent permitted by law, LaserHQ accepts no liability for any of the following
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

b. loss or corruption of any data, database or software;

c. any special, indirect or consequential loss or damage.

General

16. You may not transfer any of your rights under these terms and conditions to any other person. we may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

17. These terms and conditions may be varied from time to time. Such revised terms will apply to the website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

18. These terms and conditions together with the privacy policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

19. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

20. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

21. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of the or any other right or remedy.

22. This agreement shall be governed by and interpreted according to the law of England and Wales and all disputed arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

LaserHQ details

23. LaserHQ is a company incorporated in England and Wales with registered number 10742008 who’s registered address is 205 Bury New Road, Whitefield, Lancashire, M45 6GE and it operates the website www.laserhq.co.uk. The registered VAT number is 299731151.

You can contact LaserHQ by email on customerservices@laserhq.co.uk